Broken window theory is the concept that each problem that goes unattended in a given environment affects people’s attitude toward that environment and leads to more problems. As a corollary to the theory, when an environment is well attended and problems dealt with as they arise, that also affects attitudes and leads to continued good management and maintenance.
The Broken Window Theory can be more successful if the organization establishes clear cut policies that misconduct will not be tolerated. It becomes part of an ethical culture.